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Legal Agreement

Terms of Service

These terms govern your use of TaktMaster Pro. By using our service, you agree to these terms which are designed to protect both your interests and ours.

Last Updated: December 2024 • Effective Date: January 1, 2025

Key Terms Overview

Software License

Rights and restrictions for using TaktMaster Pro software and services

Data Protection

Your responsibilities and our commitments for data security and privacy

Limitation of Liability

Understanding responsibilities and limitations in our service relationship

Prohibited Uses

Activities and uses that are not permitted under this agreement

1. Acceptance of Terms

By accessing and using TaktMaster Pro ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

TaktMaster Pro provides industrial engineering time study software including:

  • TEBS/TEAF methodology implementation
  • Automated SMV calculations with instant computation
  • Real-time analytics and statistical process control
  • Professional reporting with embedded charts
  • Progressive Web App (PWA) functionality
  • Comprehensive audit logging and compliance features

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept responsibility for all activities under your account
  • Immediately notify us of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Transmit any harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Create derivative works or reverse engineer our software
  • Use the Service for competitive analysis or to build competing products

5. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of TaktMaster Pro and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.

6. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices. You retain all rights to data you input into the Service, and we provide tools for data export and deletion upon request.

7. Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. You agree to:

  • Pay all charges at the prices then in effect for your subscription
  • Pay applicable taxes
  • Be responsible for all charges incurred under your account
  • Notify us of changes to your payment information

8. Cancellation and Refunds

You may cancel your subscription at any time. For annual subscriptions, we offer a 30-day money-back guarantee. Refunds are processed within 5-10 business days to your original payment method.

9. Limitation of Liability

In no event shall TaktMaster Pro, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@taktmasterpro.com
Phone: 01946 448901
Address: Sandhills Court, Whitehaven, United Kingdom

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For EU Residents: Nothing in this clause affects your rights as a consumer under mandatory EU consumer protection laws.

13. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us at legal@taktmasterpro.com to attempt to resolve the dispute informally for at least 30 days.

Mediation

If informal resolution fails, disputes may be referred to mediation before proceeding to court.

Small Claims

You may bring claims in small claims court if they qualify under the applicable jurisdiction's rules.

14. Service Level Commitment

Uptime Target

We strive to maintain 99.9% uptime excluding scheduled maintenance. Our actual uptime is dependent on our infrastructure partners (Supabase: 99.9%, Vercel: 99.99%).

Scheduled Maintenance

We provide 48 hours notice for planned downtime whenever possible.

Service Credits

If uptime falls below 99.5% in a calendar month, you may be eligible for service credits. Contact support for details.

Exclusions

SLA excludes downtime due to: third-party services, your network/equipment, force majeure events, or your violation of these Terms.

15. Warranties and Disclaimers

As-Is Basis

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Warranty

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Results obtained will be accurate or reliable
  • Any errors or defects will be corrected
  • The Service will meet your specific requirements

Professional Advice

The Service is not a substitute for professional industrial engineering advice. You are responsible for verifying all calculations and recommendations before implementing them in production environments.

16. Indemnification

You agree to indemnify, defend, and hold harmless TaktMaster Pro, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party, including intellectual property rights
  • Your violation of any applicable laws or regulations
  • Any content or data you submit, post, or transmit through the Service

17. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, or extreme weather events
  • War, terrorism, riots, or civil unrest
  • Government actions, embargoes, or regulations
  • Pandemics, epidemics, or public health emergencies
  • Internet, telecommunications, or power failures
  • Failures of third-party service providers or infrastructure partners

18. Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder, in whole or in part, without our prior written consent. Any attempted assignment in violation of this section shall be void.

We may assign these Terms, in whole or in part, to any affiliate or in connection with any merger, acquisition, reorganization, or sale of all or substantially all of our assets. We will provide you with 30 days' notice of any such assignment.

19. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, that provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and TaktMaster Pro regarding the use of the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

21. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

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TaktMaster ProDigital Time Study App

Professional time study software built by industrial engineers for industrial engineers. Transform your manufacturing operations with our automated SMV calculation system.

support@taktmasterpro.com
01946 448901
Sandhills Court, Whitehaven, United Kingdom

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