Your privacy is fundamental to our relationship. This policy explains how we collect, use, and protect your information with the same precision we apply to industrial engineering.
Clear, honest communication about what data we collect and why
Enterprise-grade security measures to protect your information
You maintain control over your data with easy management options
We only collect data necessary to provide and improve our services
Name, email, company, role, and authentication data
Account creation, authentication, and personalized experience
Until account deletion or 3 years of inactivity
Page views, feature usage, and performance metrics
Improve user experience and product functionality
26 months (Google Analytics standard)
Email interactions, support tickets, and feedback
Customer support, product updates, and relationship management
7 years for business records compliance
IP address, browser type, device information, and session data
Security, fraud prevention, and technical optimization
90 days for security logs, 30 days for session data
Request a copy of all personal data we have about you
Correct any inaccurate or incomplete personal information
Request deletion of your personal data ('right to be forgotten')
Receive your data in a machine-readable format
Limit how we process your personal information
Object to processing based on legitimate interests
To exercise any of your data protection rights, please follow this process:
Send an email to privacy@taktmasterpro.com with the subject line "Data Subject Request"
Include in your request:
To protect your privacy, we may need to verify your identity before processing your request. We'll ask for information that matches our records. This typically takes 1-2 business days.
We will process your request and respond within the legal timeframes:
Note: We do not charge a fee for processing data subject requests unless your request is manifestly unfounded, excessive, or repetitive. If applicable, we will inform you of any fees before processing your request.
Under GDPR, we must have a lawful basis for processing your personal data. Below is how we process different types of data and the legal basis for each.
| Data Type | Processing Activity | Legal Basis |
|---|---|---|
| Account Information | Account creation, authentication, service delivery | Contract |
| Payment Information | Payment processing, billing, invoicing | Contract |
| Usage Analytics | Product improvement, user experience optimization | Legitimate Interest |
| Security Logs | Security monitoring, fraud prevention | Legitimate Interest |
| Marketing Communications | Newsletter, product updates, promotional emails | Consent |
| Financial Records | Tax reporting, accounting, audit compliance | Legal Obligation |
| Communication Data | Customer support, relationship management | Contract |
Your personal data may be transferred to, stored, and processed in countries outside the United Kingdom and European Economic Area (EEA), including the United States, where our service providers operate.
We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally:
EU-US Data Privacy Framework (DPF)
Our US-based service providers (Google, Supabase/AWS) are certified under the EU-US Data Privacy Framework, which provides adequate protection for personal data transferred from the EU to the US.
Standard Contractual Clauses (SCCs)
We use Standard Contractual Clauses approved by the European Commission for transfers to countries without adequacy decisions. These clauses ensure GDPR-level protection.
Adequacy Decisions
Where applicable, we rely on adequacy decisions issued by the European Commission or UK government recognizing certain countries as providing adequate data protection.
You have the right to request:
Contact privacy@taktmasterpro.com for this information.
We share your data with trusted third-party service providers who process data on our behalf. All processors have signed Data Processing Agreements (DPAs) ensuring GDPR compliance.
Database hosting and authentication services
Location: USA/EU (AWS infrastructure)
Protection: EU-US DPF, DPA signed
Purpose: Store and secure your account and application data
Payment processing services
Location: USA/Ireland
Protection: PCI DSS Level 1, DPA signed
Purpose: Process payments and prevent fraud
Website hosting and CDN services
Location: USA (global CDN)
Protection: SCCs in place
Purpose: Host and deliver our application globally
Transactional email delivery
Location: USA
Protection: DPA signed
Purpose: Send account notifications and transactional emails
Website analytics and user behavior tracking
Location: USA (global)
Protection: EU-US DPF certified
Purpose: Understand user behavior and improve our service
We may update this list as we add or change service providers. View our Data Protection page for the most current information.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Right to Know
Request disclosure of personal information we collect, use, disclose, and sell
Right to Delete
Request deletion of personal information we have collected from you
Right to Opt-Out
Opt-out of the sale or sharing of your personal information
Right to Non-Discrimination
Exercise your privacy rights without discriminatory treatment
Right to Correct
Request correction of inaccurate personal information
Right to Limit
Limit the use and disclosure of sensitive personal information
TaktMaster Pro does not sell your personal information to third parties for monetary or other valuable consideration. We do not share your personal information with third parties for cross-context behavioral advertising.
In the past 12 months, we have collected the following categories of personal information from California residents:
To exercise your CCPA rights, please email us at privacy@taktmasterpro.com with the subject line "CCPA Request" or call us at 01946 448901.
Response Time: We will respond to verifiable consumer requests within 45 days. If we need more time (up to 90 days), we will inform you of the reason and extension period.
You may designate an authorized agent to make a request on your behalf. The authorized agent must provide proof of authorization, and we may require you to verify your identity directly with us.
For privacy-related questions or to exercise your data protection rights:
Email: privacy@taktmasterpro.com
Phone: 01946 448901
Address: Sandhills Court, Whitehaven, United Kingdom
If you're not satisfied with how we handle your data, you can complain to the ICO:
Organization: Information Commissioner's Office (ICO)
Website: ico.org.uk/make-a-complaint
Phone: 0303 123 1113